Support in Emerging Markets

by Visitor P_Lee on ‎02-28-2011 06:06 AM

Offshore production and exploration, and associated dredging and port operations, have led to a steady increase in vessel operations in emerging markets - Brazil, West Africa, etc. Many emerging markets also have limited dry-dock facilities and engineering expertise. Coupled with security concerns and an increasingly smaller pool of qualified marine personnel, it can create a challenge for offshore operators.

 

Also, deepwater and ultra deepwater finds in 2009 represented nearly half of all offshore discoveries – a trend that is likely to continue. This drives the industry toward larger, more sophisticated vessels and propulsion systems that need to operate in less developed areas. Emissions regulations and customer performance requirements are also pushing engine and systems providers toward electronic engines and other new technologies. All of this compounds vessel complexity and reduces the crew’s ability to maintain and service the onboard engines and machinery.

 

The factors above can all increase downtime when a failure occurs. Does your fleet or vessel operate in these regions?

 

As an engine and generator set manufacturer, we support our dealer network in their pursuit of customer satisfaction before, during, and after the sale. Our structure includes many benefits that address the concerns above:

1.       Location - the vast majority of Caterpillar dealers have decades of experience working in these challenging regions.

2.       Expertise - they focus on Caterpillar products and have the tooling and capability to support them.

3.       Parts Availability - Cat dealers have direct support from the factory and carry significant parts inventory to meet to your needs.

4.       Customer Focus - Customer Support Agreements and other customized plans can be created with our dealers to ensure uptime and control operating cost.

 

As a Chief Engineer, Superintendent, Operations Manager, or Purchasing Manager, what do you look for in a business partner for the supply of parts and service?  What criteria do you use when selecting a parts and service provider in emerging markets?

Comments
by New member Islander
on ‎03-07-2011 06:16 AM

Hello there

 

 I Have a Cat Gen set  Model # 3412. serial # 81Z22048. arrangement #9-Y1476. PERF SPEC 2T-9986 this engine was used on supply power with 440V 3 phase 50 HZ. i m going to change this engine to 400V  3Phase 50Hz , i would like to know the fuel consuption rate and  reduction of power when engine derated from 1800RPM to 1500RPM

hoping to hear from you soon,


About the Author
  • I joined Caterpillar in 2001 in the Extended Service Coverage (extended warranty) department of Cat Insurance (division of Cat Financial). I have always loved the water, ships, boats and the challenges of this industry and moved to Caterpillar Marine Power Systems (CMPS) in 2007. I was fortunate to be able to work at CMPS Headquarters in Hamburg, Germany for 2 years and now reside at our Marine Center of Excellence in South Carolina, USA. As the Marine Parts Manager for Cat Marine Parts I am able to work cross functionally with our regional product support teams, our extensive dealer network, customers and bring this knowledge and customer expectations to Caterpillar's incredible resources to design new and innovative product support solutions to meet our customer expectations. This gives me great pride and enjoyment to meet and exceed your expectations and promote the Cat Marine Brand.
  • In 2005, I started my career at Caterpillar as an intern in Kiel, after that I worked as a student and then a temporary employee. I finally became a permanent employee in 2008, working at the Marine World headquarters in Hamburg. Through all these years I was supporting and leading Marketing projects from various areas, including Electronic Sales Tools, Shows, Novelties etc. By May 01, 2011 my job role changed to the current one. In this position I am leading several Electronic Marketing projects such as all Marine and Oil & Gas Social Media activities.
  • After around 10 years of good time in mineral & metal industry, the destiny has guided me through BMW, ThyssenKrupp to the Caterpillar station. At the moment I'm serving as a Six Sigma Strategy Black Belt in Caterpillar Marine Power System.
  • I joined the Caterpillar Team 2007 and worked in several positions most likely in Product Support. 2008 I passed the 6 Sigma Black Belt Training and has leaded various sales and process related projects. After the certification as a 6 Sigma Black Belt I joined the CMPS Product Support Team as a Global Marketing Representative.
  • A maritime academy graduate and a 17 year employee of Caterpillar with 25 years of marine experience, currently managing the Caterpillar Marine Power System Product Support Division representing all product health, product support, parts sales and distribution development activities for Cat and MaK brand marine engines.
  • Originally from Spain, I moved to Hamburg, Germany, in 2010 to write my Master’s Thesis in Industrial Engineering. Upon its completion, I had the opportunity to join Caterpillar Marine Power Systems as an intern at their headquarters. During this period, I supported, in various capacities, sales into the Cargo and European Inland Waterways markets, as well as Offshore Wind opportunities. I am currently working as a Junior Territory Sales Manager in the Europe, Africa, Middle East and CIS Sales Team.
  • Born in Brazil, Luiz joined the Caterpillar engine team in 1998 and has worked in different positions covering marine service, product application and sales. Currently he is a Black Belt under the Caterpillar Marine group.
  • A veteran of 12.5 years Naval service, in the U.S. Naval Nuclear Propulsion Program. 3.5 years as a Marine Application and Installation Engineer at a CAT dealership. I have been working for Caterpillar Marine Power Systems since 2008. My time at Caterpillar has been spent helping to develop global emissions solutions for 3500 marine engines.
  • I am the Asia Pacific contact for marine parts marketing. With marine customers being the most mobile group, with operations spanning the entire globe, there are always new challenges and learning opportunties to engage in. Life in marine is never boring!
  • I have been involved in sales and marketing of Caterpillar marine products for almost 45 years including 10 years in the U.K. where I worked on North Sea oil and gas projects. For the past 35 years I have various roles within the marine business of Toromont Cat where I have assembled a portfolio of Caterpillar and MaK powered new construction and repower projects including ferries, Great Lakes bulk-carriers and self-unloaders, Coast Guard vessels and pleasure craft. I admit that my knowledge has come from a hands-on approach to engine sales by wearing coveralls and a hard hat rather than a business suit. I am based in Toronto and am an active member of the C.I.Mar. E. Great Lakes Branch and participate in SNAME Great Lakes/Great Rivers meetings in the U.S.
  • I ensure that our Cat global dealer network has the tools required to support our Propulsion Solutions products including our Cat Three60 Precision Control.
  • I have been at Caterpillar for nearly 31 years. All this time has been related to Diesel engines, with the first 23 years in Fuel Systems, the next 3 in the Engine Center, and the last 4 here in Hamburg, Germany, as the Worldwide Demand Manager for Marine and Petroleum MaK engines. In this role, I touch many areas, from concept to delivery, from shipyard to factory. I work with Dealers, Sales Managers, Customers, Accountants, and Order Processors, all the way to the factory floor. Those who know me know that I wouldn’t have it any other way.
  • I am a Mechanical Engineer with 17 years of experience with Caterpillar Engine Products, currently working at Caterpillar Marine Power Systems Headquarters in Hamburg, Germany. I am responsible for product support and Dealer development, and support dealers in the United Kingdom, Ireland, the Mediterranean, and the Middle East.
  • I am a 33 year employee of Caterpillar and have focused on engines my entire career. For the last 18 years I have worked in the Marine group in various capacities. Since 2004 I have been the Global Marketing Manager for the Pleasure Craft segment, managing all trade shows, advertising, events, and NPI (New Product Introduction) launches.
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