12-24-2015 12:07 PM - edited 12-24-2015 12:09 PM
12-24-2015 02:57 AM
Hello, I recently bought a used Rampage equipped with CAT C7 Engines and I move it to Italy. 20 days ago scrolling the CAT engine computer screen I went into the ETD (Engine Theft Deterrent code) and involuntary locked the device, so I promptly called the CAT service technician to resolve this problem of which I was totally unaware (and of course I had not the password of the previous owner).
Strange fact, in Italy CAT techs apparently never heard of this function on C7 Engines and now after few visits on board in order to fix the issue they asked me to purchase a new ECU board since they don’t have capacity to go over with this trouble without having the owner passcode to unlock it. Sincerely it seems to me very strange that a password reset procedure for the ETD doesn't exist and before buying a so expensive spare part I would like to be sure that there is not a different solution. It sounds unbelievable to me that a "wash procedure" of the ECU does not exist ! Anyway can help me on this problem ?