Last year, we conducted a survey on our Power Generation Online Community and learned a lot about our users and how they like to use this website. We sent out that same survey this year (adding on a few extra questions… of course) and wanted to share the results with you. We also wanted to give all of you another chance to provide feedback, kudos, opportunities for improvement, and the like.
Here are some of the statistics that we found interesting:
63% said "education in your field" was the main benefit, followed by "connecting with others" (43%) and "saving time by getting answers to my questions" (29%).
49% work on generator set projects 1MW or larger.
89% of users access the Online Community from once a month to a couple of times per week.
74% told us that their expectations were met or exceeded.
When asked, "How important is it to you that a manufacturer offer online communities and forums for their customers?" 29% answered, "It is absolutely critical."
Here are some of the benefits you shared with us:
"Electronic engines are a new thing in my part of the world and I have 12 machines running on those motors. I have learned a number of troubleshooting clues from the forum."
"I learned about how Tier 4 and EU emission requirements needed to be added to our client’s specifications."
"I got vital information on fuel base tanks, VR3 regulators, sync. problems of generators, etc. The most useful example and experience I got [was from] members using [the] same community and sharing experience of my own location, Pakistan."
While the survey provided a great amount of information, we have a few questions based on your feedback:
Would you like a specific discussion thread created to help bring peers in your business/industry together (e.g. hospitals, datacenter, telecom)? If so, which one would you be most interested in?
Would you be favor of having a dedicated space on the Online Community to learn about new Cat product/service offerings?
If you could change just one thing about the Online Community, what would it be?
So for those of you who had more to say, or those that want to share their feedback now, please post below.