12-30-2015 10:23 AM
Unfortunately after one month I follow to be unable to have what I consider a basic support performance from CAT (and not using my boat). I understand the policy to let the local dealer to take care of local assistance, but if the local dealer is not able to solve a problem I should have the possibility to contact directly the CAT customer tech support. This is practically impossible, and as a customer I feel not assisted: the CAT Marine web "contact us" form is not working, every time I tried to use it returns an error ! There is not an email contact, nor another way to contact CAT Marine. How can be possible that CAT do not provide a way to contact them to receive specialized support ??!! I thank all the people that are helping me to try to address the problem I am having, but this behaviour from CAT is not correct and, as a customer, not acceptable. I should not spend days of my time to try to find a solution that should be provided from the manifacturer of the engine. At the moment not only I do not have the solution, but I simply cannot talk to anyone ! Unfortunately very disappointing..
12-27-2015 08:44 AM
Here we are. Cat Italy sent me the status report of both engines. The one were I have the ETD problem is the port one (C7X00600). I attach the link to the file.
Thanks for your support
12-25-2015 11:59 AM
No, only one engine is blocked because I activated the ETD by mistake only on one MPD. The other one works pefectly. What do you mean what status report ? The ECM log ?
12-25-2015 04:26 AM
Yes, it seems more than logical to me too. Cannot believe that a passwords system has not a recovery procedure for lost password ! The problem is that the italian CAT support does not know how to do that and from the US CAT central support they were told to exchange the ECU. So I do not know what to do..